BA251: No disc is in the burner drive¶
| Error code | Product | Applies to |
|---|---|---|
| BA251 | BackupAssist | BackupAssist v4 |
Description¶
This error is produced when a CD/DVD/Blu-ray can't be detected in the burning drive by BackupAssist when performing a destination check.
Resolution¶
Make sure that there is a CD/DVD/Blu-ray in the burning drive before starting the backup. Try backing up with the Windows native backup (such as NTBackup) using the burning drive as the destination.
If you're still having issues after this send diagnostic information to our technical support team.
To contact BackupAssist Technical Support and provide diagnostic information, please click on the applicable section below and follow the steps provided.
If you are using BackupAssist v9.5.1 or later
- Open BackupAssist.
- Select Help from the menu at the top of the BackupAssist console.
- Select Contact Support ... from the drop-down menu. This will open the BackupAssist - Support dialog.
- Enter the details in the fields provided.
- Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
- Select Send.
BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.
If you are using BackupAssist v9.5.0 or earlier
- Open BackupAssist.
- Select Help from the menu at the top of the BackupAssist console.
- Select Feedback and Support … from the drop-down menu.
- Select Contact support. This will open the BackupAssist - Support dialog.
- Enter the details in the fields provided.
- Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
- Select Send.
BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.
| Last updated | Created | Further assistance |
|---|---|---|
| 28th Jul 2009 | 16th Mar 2007 | BackupAssist Support page |