Skip to content
Download a free 30-day trial

BA2523: No backed up volume detected

Error code Product Applies to
BA2523 BackupAssist BackupAssist v5.0 and later

Description

This error occurs when BackupAssist tries to detect backed up volumes after an imaging backup, however failed to find anything.

Resolution

Run the following wbadmin command in a command prompt window (Start > Run > cmd) and see if there is anything returned: wbadmin get versions

This lists any snapshots that wbadmin is aware of. Try and find the latest backup that was run by date.

If you continue to have issues, submit some diagnostics to our support team for further assistance.

To contact BackupAssist Technical Support and provide diagnostic information, please click on the applicable section below and follow the steps provided.

Contact support information

If you are using BackupAssist v9.5.1 or later

  1. Open BackupAssist.
  2. Select Help from the menu at the top of the BackupAssist console.
  3. Select Contact Support ... from the drop-down menu. This will open the BackupAssist - Support dialog.
  4. Enter the details in the fields provided.
  5. Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
  6. Select Send.

BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.

If you are using BackupAssist v9.5.0 or earlier

  1. Open BackupAssist.
  2. Select Help from the menu at the top of the BackupAssist console.
  3. Select Feedback and Support … from the drop-down menu.
  4. Select Contact support. This will open the BackupAssist - Support dialog.
  5. Enter the details in the fields provided.
  6. Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
  7. Select Send.

BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.

Last updated Created Further assistance
17th Oct 2014 19th May 2010 BackupAssist Support page
Download a free 30-day trial