BA26: Queued job was cancelled¶
| Error code | Product | Applies to |
|---|---|---|
| BA26 | BackupAssist | For BackupAssist 14.0.0 or later. |
Description¶
BackupAssist runs one backup at a time. If a job is scheduled or started while another job is still running, it is placed in a queue and starts automatically when the running job finishes.
BA26 is recorded when a queued job is cancelled from the Troubleshooting screen before it started. A completed backup report is produced for that run carrying the "Queued job was cancelled" condition, in the same way BackupAssist records a report for a missed backup. It most commonly appears after an administrator clears jobs that were stuck in the queue - typically because an earlier job could not be cancelled and would not finish, so following jobs banked up behind it.
Resolution¶
Resolution 1 - No action needed if the cancellation was intentional (recommended)¶
If you cancelled the queued job yourself, BA26 is expected and benign - it simply records that the run was cancelled rather than missed or failed. No further action is required.
Resolution 2 - Investigate jobs that repeatedly get stuck in the queue¶
If jobs bank up in the queue on their own, the cause is usually a job at the head of the queue that will not finish or cancel - for example an engine that has stopped responding, often due to interference from antivirus or security software.
- Open BackupAssist and review the running and queued jobs.
- Identify the job that will not finish (the one holding up the queue) and stop it; the queued jobs can be cancelled from the Troubleshooting screen.
- Check for antivirus or security software that may be holding a backup process open, and add the relevant BackupAssist processes/paths to its exclusions.
- If backups regularly hang, generate diagnostics and contact support.
Note on the backup report¶
The backup report shows: Queued job was cancelled. This is an informational condition recording a cancelled queued run; it does not indicate a backup failure.
| Last updated | Created | Further assistance |
|---|---|---|
| 7th Aug 2026 | 7th Aug 2026 | BackupAssist Support page |