BA266: Cannot create backup directory¶
| Error code | Product | Applies to |
|---|---|---|
| BA266 | BackupAssist | BackupAssist v4 and later |
Description¶
BackupAssist was unable to create the backup folder required for the backup.
Resolution¶
There are 2 resolutions for this problem.
Resolution 1 - Check the Backup User Identity's permissions
Check that your Backup User Identity has been set and has the required access. To view your current Backup User Identity, select the Settings tab > Backup User Identity and you'll see the following dialogue box appear.
Note
For BackupAssist 10.4.2 and earlier, the Backup User Identity is used for all backup jobs and the account may have been created with custom access levels. For 10.4.3 and later, a Backup User Identity is only required for Jobs that have a NAS destination or the SQL add-on, and in these cases, the Backup User Identity should be a member of the Administrators group.
What to check¶
- For BackupAssist 10.4.2 or earlier - check that the account is still selected, enabled and has the required access.
- For BackupAssist 10.4.3 and later, check that the account is still selected, enabled and a member of the administrators group.
- To check the permissions properly, you can log into the backup server using the Backup User Identity account and check that you can read and write to the backup destination without any authentication requests or errors.
- If backup account's password is changed in Windows, it will need to be changed in BackupAssist.
To learn more, see Backup user identity
Resolution 2 - Check the network share
If you are backing up to a NAS device and experience this error, please review KB article http://kb.backupassist.com/articles.php?aid=2696.
You should also check that the NAS drivers and firmware are up to date. The drivers and firmware will be available from your NAS vendor.
| Last updated | Created | Further assistance |
|---|---|---|
| 15th May 2017 | 15 April 2016 | BackupAssist Support page |