BA3011: Error in file I/O¶
Superseded by newer technology
Rsync has been superseded by newer cloud backup destinations, and we strongly recommend using one of them instead (see Cloud Backup). Customers with older environments can continue to use rsync with the version of BackupAssist they have, but without technical support, which ended in November 2023.
| Error code | Product | Applies to |
|---|---|---|
| BA3011 | BackupAssist | BackupAssist v5.2 or later |
Description¶
This error occurs when trying to access the files on an Rsync server before the backup starts. It's usually caused by the Backup User Identity not being an administrator account.
Resolution¶
Check that your Backup User Identity has been set and has the required access. To view your current Backup User Identity, select the Settings tab > Backup User Identity and you'll see the following dialogue box appear.
Note
For BackupAssist 10.4.2 and earlier, the Backup User Identity is used for all backup jobs and the account may have been created with custom access levels. For 10.4.3 and later, a Backup User Identity is only required for Jobs that have a NAS destination or the SQL add-on, and in these cases, the Backup User Identity should be a member of the Administrators group.
What to check¶
- For BackupAssist 10.4.2 or earlier - check that the account is still selected, enabled and has the required access.
- For BackupAssist 10.4.3 and later, check that the account is still selected, enabled and a member of the administrators group.
- To check the permissions properly, you can log into the backup server using the Backup User Identity account and check that you can read and write to the backup destination without any authentication requests or errors.
- If backup account's password is changed in Windows, it will need to be changed in BackupAssist.
To learn more, see Backup user identity
| Last updated | Created | Further assistance |
|---|---|---|
| 8th June 2017 | 15th Dec 2008 | BackupAssist Support page |