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BA3301: SSH error

Superseded by newer technology

Rsync has been superseded by newer cloud backup destinations, and we strongly recommend using one of them instead (see Cloud Backup). Customers with older environments can continue to use rsync with the version of BackupAssist they have, but without technical support, which ended in November 2023.

Error code Product Applies to
BA3301 BackupAssist BackupAssist v5.1 and later

Description

This error is usually thrown when there is an issue with SSH or it's related Server (Openssh) on the Rsync server.

Resolution

Check that the OpenSSH service on the Rsync server is set to start automatically and that it's currently started within Administrative Tools > Services :

Also, if the service appears to be started correctly and you continue to have issues, re-boot the Rsync server to refresh the system.

Re-install SSH onto the Rsync server. The steps to do this are found in the rsync setup guide here Rsync host setup
After trying these suggestions you're still having issues, please contact our support team by providing diagnostic information for them to look into this issue for you.

To contact BackupAssist Technical Support and provide diagnostic information, please click on the applicable section below and follow the steps provided.

Contact support information

If you are using BackupAssist v9.5.1 or later

  1. Open BackupAssist.
  2. Select Help from the menu at the top of the BackupAssist console.
  3. Select Contact Support ... from the drop-down menu. This will open the BackupAssist - Support dialog.
  4. Enter the details in the fields provided.
  5. Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
  6. Select Send.

BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.

If you are using BackupAssist v9.5.0 or earlier

  1. Open BackupAssist.
  2. Select Help from the menu at the top of the BackupAssist console.
  3. Select Feedback and Support … from the drop-down menu.
  4. Select Contact support. This will open the BackupAssist - Support dialog.
  5. Enter the details in the fields provided.
  6. Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
  7. Select Send.

BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.

Last updated Created Further assistance
13th Oct 2014 15th Dec 2008 BackupAssist Support page
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