BA390: Error communicating with RSM¶
End of life
BackupAssist v8 and later don't use NTBackup. This article applies to BackupAssist v7 and earlier, which reached end of life on 30 September 2016 and no longer receive technical support. See Software end of life.
| Error code | Product | Applies to |
|---|---|---|
| BA390 | BackupAssist | BackupAssist version 4 onward. |
Description¶
This error is thrown when BackupAssist and NTBackup has issues connecting to the RSM Service.
Resolution¶
Make sure that the Removable Storage service is started in Administrative Tools > Services.
To reset the database please follow these instructions:
- Go to Start > Control Panel > Administrative Tools > Services and find the Removable Storage service.
- Right click on the Removable Storage service, select Properties, change the 'Startup type:' to Disabled and click ok.
- Restart the machine
- When the machine is running again open Windows Explorer and navigate to the C:\Windows\system32\ntmsdata\ directory. Note that it might be C:\Win32\system32\ntmsdata\ or some other variation depending on the operating system, just pick the directory where Windows is installed and go from there.
- In that directory rename all the files to *.OLD
- Go back to the Removable Storage service (see step 1) go to properties and change the 'Startup type:' back to Automatic.
- Restart the machine again
| Last updated | Created | Further assistance |
|---|---|---|
| 25th Oct 2009 | 06th May 2008 | BackupAssist Support page |