BA4201: Could not create TrueCrypt container¶
No technical support
TrueCrypt encryption was discontinued after BackupAssist v8 and no longer receives technical support. We recommend BitLocker encryption instead.
| Error code | Product | Applies to |
|---|---|---|
| BA4201 | BackupAssist | BackupAssist v6 to v8 |
Description¶
This error means that BackupAssist could not create the TrueCrypt volume for the backup.
The error will require the assistance of BackupAssist technical support to identify the specific cause of the error and the correct way to proceed. Please follow the steps in the Resolution section to contact technical support for assistance.
Resolution¶
To contact BackupAssist Technical Support and provide diagnostic information, please click on the applicable section below and follow the steps provided.
If you are using BackupAssist v9.5.1 or later
- Open BackupAssist.
- Select Help from the menu at the top of the BackupAssist console.
- Select Contact Support ... from the drop-down menu. This will open the BackupAssist - Support dialog.
- Enter the details in the fields provided.
- Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
- Select Send.
BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.
If you are using BackupAssist v9.5.0 or earlier
- Open BackupAssist.
- Select Help from the menu at the top of the BackupAssist console.
- Select Feedback and Support … from the drop-down menu.
- Select Contact support. This will open the BackupAssist - Support dialog.
- Enter the details in the fields provided.
- Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
- Select Send.
BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.
| Last updated | Created | Further assistance |
|---|---|---|
| 20th Mar 2017 | 10th Jun 2010 | BackupAssist Support page |