BA4804: The RealSCSI VHD driver used by BackupAssist is not installed¶
| Error code | Product | Applies to |
|---|---|---|
| BA4804 | BackupAssist | BackupAssist v8 and later |
Description¶
The data container backup job failed during the destination check because the RealSCSI driver is not installed properly.
Resolution¶
Uninstall and re-install BackupAssist.
If this does not work, please send technical support a copy of the BackupAssist diagnostics file so that a specialist can help identify the specific cause of the error and the correct way to proceed.
To contact BackupAssist Technical Support and provide diagnostic information, please click on the applicable section below and follow the steps provided.
If you are using BackupAssist v9.5.1 or later
- Open BackupAssist.
- Select Help from the menu at the top of the BackupAssist console.
- Select Contact Support ... from the drop-down menu. This will open the BackupAssist - Support dialog.
- Enter the details in the fields provided.
- Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
- Select Send.
BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.
If you are using BackupAssist v9.5.0 or earlier
- Open BackupAssist.
- Select Help from the menu at the top of the BackupAssist console.
- Select Feedback and Support … from the drop-down menu.
- Select Contact support. This will open the BackupAssist - Support dialog.
- Enter the details in the fields provided.
- Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
- Select Send.
BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.
| Last updated | Created | Further assistance |
|---|---|---|
| 29th Sep 2014 | 28th Sep 2014 | BackupAssist Support page |