BA4809: VHDX Data container cannot mount due to a sparse file¶
| Error code | Product | Applies to |
|---|---|---|
| BA4809 | BackupAssist | For BackupAssist 9.4.2 or later. |
Description¶
This error occurs when a VHDX Data container is on a destination that changes to a sparse file system. When this happens, BackupAssist cannot mount the Data container.
Resolution¶
There are two possible resolutions to this problem
Resolution 1 - Turn off sparse files
Turning sparse files off on your NAS device can resolve the problem and allow the System Protection backup to use the NAS as a backup destination.
To learn more, see our Windows Server & Linux NAS Sparse File System guide.
Resolution 2 - Remove the sparse file system
Upgrade the NAS device (firmware or hardware) so that it is no longer a sparse file system. For information on how to perform this task, refer to the NAS device's documentation.
To learn more, see our Windows Server & Linux NAS Sparse File System guide.
| Last updated | Created | Further assistance |
|---|---|---|
| 27 June 2016 | 26 June 2016 | BackupAssist Support page |