BA4902: No files were selected for the restore simulation¶
| Error code | Product | Applies to |
|---|---|---|
| BA4902 | BackupAssist | For BackupAssist v8 or later. |
Description¶
No files were backed up or BackupAssist was unable to locate suitable files for a restore simulation.
Resolution¶
This error will require the assistance of BackupAssist technical support to identify the specific cause of the error and the correct way to proceed.
Please send technical support a copy of the BackupAssist diagnostics file so that a specialist can help you.
To contact BackupAssist Technical Support and provide diagnostic information, please click on the applicable section below and follow the steps provided.
If you are using BackupAssist v9.5.1 or later
- Open BackupAssist.
- Select Help from the menu at the top of the BackupAssist console.
- Select Contact Support ... from the drop-down menu. This will open the BackupAssist - Support dialog.
- Enter the details in the fields provided.
- Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
- Select Send.
BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.
If you are using BackupAssist v9.5.0 or earlier
- Open BackupAssist.
- Select Help from the menu at the top of the BackupAssist console.
- Select Feedback and Support … from the drop-down menu.
- Select Contact support. This will open the BackupAssist - Support dialog.
- Enter the details in the fields provided.
- Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
- Select Send.
BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.
| Last updated | Created | Further assistance |
|---|---|---|
| 06th May 2014 | 06th May 2014 | BackupAssist Support page |