BA4941: VHD driver is not available¶
| Error code | Product | Applies to |
|---|---|---|
| BA4941 | BackupAssist | BackupAssist v8 and later. |
Description¶
This error will occur of the VHD drivers are disabled or not installed, causing the backup verification to fail.
Resolution¶
To resolve this error, please uninstall and reinstall BackupAssist.
Ensure that the uninstall option to retain your backup jobs and setting is selected.
If the reinstall does not resolve your problem, you will need to contact technical support and provide a copy of the BackupAssist diagnostics file so that a specialist can help you.
To contact BackupAssist Technical Support and provide diagnostic information, please click on the applicable section below and follow the steps provided.
If you are using BackupAssist v9.5.1 or later
- Open BackupAssist.
- Select Help from the menu at the top of the BackupAssist console.
- Select Contact Support ... from the drop-down menu. This will open the BackupAssist - Support dialog.
- Enter the details in the fields provided.
- Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
- Select Send.
BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.
If you are using BackupAssist v9.5.0 or earlier
- Open BackupAssist.
- Select Help from the menu at the top of the BackupAssist console.
- Select Feedback and Support … from the drop-down menu.
- Select Contact support. This will open the BackupAssist - Support dialog.
- Enter the details in the fields provided.
- Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
- Select Send.
BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.
| Last updated | Created | Further assistance |
|---|---|---|
| 01st Aug 2014 | 01st Aug 2014 | BackupAssist Support page |