BA5102: BitLocker key not found

Error code	Product	Applies to
BA5102	BackupAssist	BackupAssist v8.2 and later.

Description

Cannot locate the encryption key to unlock a BitLocker drive.

Resolution

Prepare the BitLocker destination drive again by following these steps:

To prepare media follow the steps below:

1. Open BackupAssist.
2. Select Manage Backup Jobs.
3. Select the backup job.
4. Select Edit from the top menu.
5. Select Prepare Media from the top menu.
6. Attach the drive you want to be prepared.
7. Click Prepare on the relevant media name.

The media will then be assigned to that media label. For example a disk prepared for the 'Monday' label will be expected by BackupAssist each Monday.

Last updated	Created	Further assistance
02nd Dec 2014	11th Nov 2014	BackupAssist Support page

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