BA52: The backup job has failed because there is no active Exchange Granular add-on license.¶
End of life
Exchange Granular Restore reached end of life on 23 September 2025 and is not part of BackupAssist Classic v15. If you have the Exchange Granular add-on, you can keep using it with BackupAssist Classic v14 and earlier, but without technical support. To restore a whole Exchange database, see Exchange Server restore. To back up Microsoft 365 mailboxes, see BackupAssist 365.
| Error code | Product | Applies to |
|---|---|---|
| BA52 | BackupAssist | BackupAssist v3 to v9 |
Description¶
Your backup job has failed to run for one of the following reasons:
- The free trial period for the Exchange Granular add-on has expired.
- Your Exchange Granular add-on was licensed for a set period of time and needs to be renewed.
Resolution¶
If you already have an Exchange Granular add-on license, activate it:
- On the BackupAssist file menu, select Help > Licensing
- Enter and activate (or reactivate) your product key using the fields provided.
For a step-by-step guide to activating a license, review the Licensing section of the in-product Help.
| Last updated | Created | Further assistance |
|---|---|---|
| 11th April 2017 | 03rd Jul 2007 | BackupAssist Support page |