BA62: The backup job has failed because the required Exchange Granular add-on license is not available for this product¶
End of life
Exchange Granular Restore reached end of life on 23 September 2025 and is not part of BackupAssist Classic v15. If you have the Exchange Granular add-on, you can keep using it with BackupAssist Classic v14 and earlier, but without technical support. To restore a whole Exchange database, see Exchange Server restore. To back up Microsoft 365 mailboxes, see BackupAssist 365.
| Error code | Product | Applies to |
|---|---|---|
| BA62 | BackupAssist | For BackupAssist v9.2.3 or later. |
Description¶
Your backup job has failed to run because the free trial period for the Exchange Granular add-on has expired and BackupAssist Desktop does not support Exchange Granular add-on licenses.
Resolution¶
In order to use the Exchange Granular add-on, you need to be running the BackupAssist Server product.
| Last updated | Created | Further assistance |
|---|---|---|
| 18th Mar 2016 | 18th Mar 2016 | BackupAssist Support page |