BA620: 7zip is not installed properly.¶
| Error code | Product | Applies to |
|---|---|---|
| BA620 | BackupAssist | BackupAssist v4 and later All operating systems |
Description¶
This error occurs when BackupAssist cannot find the file '7za.exe'.
7za.exe is a free compression program used by BackupAssist to compress backup files.
BackupAssist searches the installation directory and the Windows system directory for this file. If the file is not found it returns the BA260 error.
Resolution¶
Navigate to your BackupAssist installation directory and look for the 7za.exe file
1. If the 7za.exe file is missing from your installation directory
Try searching your local hard drives for the file. If found, copy it into the installation directory. If you cannot find the file, either download it from a trusted source, or reinstall BackupAssist. You may retain your settings while reinstalling BackupAssist.
2. If the 7za.exe file is present in your installation directory
Make sure you only have one copy of BackupAssist installed on this machine. Uninstall any extra copies, make sure the 7za.exe file is present in the remaining install directory and try again. Otherwise try copying the file to your Windows system directory (usually C:\Windows\System32\).
| Last updated | Created | Further assistance |
|---|---|---|
| 25th Feb 2014 | 21st Feb 2008 | BackupAssist Support page |