BA7005: Cloud Backup destination unreachable¶
| Error code | Product | Applies to |
|---|---|---|
| BA7005 | BackupAssist | For BackupAssist 10 or later. |
Description¶
This error occurs when BackupAssist is unable to connect to a Cloud Backup destination, possibly due to internet connectivity issues.
A critical error is also added in the Check destination report to advise of this problem. The Check destination can therefore be used to check the credentials provided.
Resolution¶
To resolve this issue:
- Check that your internet connection is working and fix any issues found.
- Check that you can log into the web portal that you use to manage storage with your cloud service provider.
- Check that your cloud container name (and region for Amazon S3) is correct.
If the problem persists, you should contact BackupAssist technical support and provide a diagnostic package to help us resolve the problem.
To contact BackupAssist Technical Support and provide diagnostic information, please click on the applicable section below and follow the steps provided.
If you are using BackupAssist v9.5.1 or later
- Open BackupAssist.
- Select Help from the menu at the top of the BackupAssist console.
- Select Contact Support ... from the drop-down menu. This will open the BackupAssist - Support dialog.
- Enter the details in the fields provided.
- Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
- Select Send.
BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.
If you are using BackupAssist v9.5.0 or earlier
- Open BackupAssist.
- Select Help from the menu at the top of the BackupAssist console.
- Select Feedback and Support … from the drop-down menu.
- Select Contact support. This will open the BackupAssist - Support dialog.
- Enter the details in the fields provided.
- Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
- Select Send.
BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.
| Last updated | Created | Further assistance |
|---|---|---|
| 29th Mar 2017 | 6th Mar 2017 | BackupAssist Support page |