BA7006: The Cloud Backup job has invalid credentials

Error code	Product	Applies to
BA7006	BackupAssist	For BackupAssist 10 or later.

Description

This error occurs when the credentials provided to authenticate with the cloud storage are incorrect.

The set of credentials varies from provider to provider. For example, Microsoft Azure requires an Account Name and an Access Key. Amazon Web Services requires an Access Key ID and a Secret Access Key.

A critical error is also added in the Check destination report to advise of this problem. Check Destination can therefore be used to check the credentials provided.

Resolution

To resolve this problem:

• Check that you have used the correct credentials.
• Check that the credentials are in the correct fields.
• Check that your cloud container name (and region for Amazon S3) is correct.

To get or to check the credentials, you may need to log into the online portal provided by your cloud provider.

To update the credentials in your Cloud Backup job:

1. Open BackupAssist and select Manage Backup Jobs
2. Select the backup job.
3. Select Edit from the top menu
4. Select Destination from the options on the left
5. Review the provided credentials and update as required.

Azure container

Amazon S3 bucket

To learn more, see Cloud storage

If the correct credentials are being entered into the correct field and you still have a problem, you should contact BackupAssist technical support and provide a diagnostic package to help us resolve the problem.

To contact BackupAssist Technical Support and provide diagnostic information, please click on the applicable section below and follow the steps provided.

If you are using BackupAssist v9.5.1 or later

1. Open BackupAssist.
2. Select Help from the menu at the top of the BackupAssist console.
3. Select Contact Support ... from the drop-down menu. This will open the BackupAssist - Support dialog.
4. Enter the details in the fields provided.
5. Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
6. Select Send.

BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.

If you are using BackupAssist v9.5.0 or earlier

1. Open BackupAssist.
2. Select Help from the menu at the top of the BackupAssist console.
3. Select Feedback and Support … from the drop-down menu.
4. Select Contact support. This will open the BackupAssist - Support dialog.
5. Enter the details in the fields provided.
6. Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
7. Select Send.

BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.

Last updated	Created	Further assistance
29th Mar 2017	6th Mar 2017	BackupAssist Support page

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