BA7025: Cloud City Immutability Configuration Can't Be Determined¶
Unable to determine the Immutability configuration of the cloud container.
| Error code | Product | Applies to |
|---|---|---|
| BA7025 | BackupAssist Classic | BackupAssist Classic v15 and later |
Description¶
As part of the Cloud Immutability feature, we attempt to discover the immutability settings of the target bucket/container at the provider. If the provider doesn’t support the S3-compatible queries used, or the results are unexpected, this error may be raised.
Unfortunately your target bucket/container can not be used with BackupAssist.
Resolution¶
Please contact our support team to gain assistance with this issue.
To contact BackupAssist Technical Support and provide diagnostic information, please click on the applicable section below and follow the steps provided.
If you are using BackupAssist v9.5.1 or later
- Open BackupAssist.
- Select Help from the menu at the top of the BackupAssist console.
- Select Contact Support ... from the drop-down menu. This will open the BackupAssist - Support dialog.
- Enter the details in the fields provided.
- Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
- Select Send.
BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.
If you are using BackupAssist v9.5.0 or earlier
- Open BackupAssist.
- Select Help from the menu at the top of the BackupAssist console.
- Select Feedback and Support … from the drop-down menu.
- Select Contact support. This will open the BackupAssist - Support dialog.
- Enter the details in the fields provided.
- Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
- Select Send.
BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.
| Last updated | Created | Further assistance |
|---|---|---|
| 13th Jun 2025 | 5th Nov 2025 | BackupAssist Support page |