BA707: The backup location is unavailable or has been disconnected¶
| Error code | Product | Applies to |
|---|---|---|
| BA707 | BackupAssist | BackupAssist |
Description¶
The backup location is unavailable or has been disconnected.
Resolution¶
Check that the backup destination is attached and available to the machine running the backup job.
Check any cables and ports to make sure there is no problem with the physical connection. Problems will physical connections can present as I/O errors and can be ruled out by trying different cables and ports.
If you require additional assistance, please contact BackupAssist Technical Support .
To contact BackupAssist Technical Support and provide diagnostic information, please click on the applicable section below and follow the steps provided.
If you are using BackupAssist v9.5.1 or later
- Open BackupAssist.
- Select Help from the menu at the top of the BackupAssist console.
- Select Contact Support ... from the drop-down menu. This will open the BackupAssist - Support dialog.
- Enter the details in the fields provided.
- Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
- Select Send.
BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.
If you are using BackupAssist v9.5.0 or earlier
- Open BackupAssist.
- Select Help from the menu at the top of the BackupAssist console.
- Select Feedback and Support … from the drop-down menu.
- Select Contact support. This will open the BackupAssist - Support dialog.
- Enter the details in the fields provided.
- Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
- Select Send.
BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.
| Last updated | Created | Further assistance |
|---|---|---|
| 19th Mar 2015 | 02nd Oct 2008 | BackupAssist Support page |