BA8004: Your backups are no longer protected by CryptoSafeGuard because your BackupCare subscription has expired.¶
| Error code | Product | Applies to |
|---|---|---|
| BA8004 | BackupAssist | For BackupAssist 10.1.0 or later. |
Description¶
CryptoSafeGuard did not scan your files or protect your backup because your BackupCare subscription has expired, or it is enabled on an installation that does have not subscribe to BackupCare.
To learn more, see BackupAssist CryptoSafeGuard
Resolution¶
For BackupCare users
Renew you BackupCare subscription to re-enable CryptoSafeGuard functionality.
To renew your BackupCare, see our renewals page.
For users who are not BackupCare subscribers
If you had CryptoSafeGuard enabled with a trial license, and are now using BackupAssist but not subscribed to BackupCare, you will need to disable CryptoSafeGuard.
To disable CryptoSafeGuard:
- Select the Settings tab
- Select CryptoSafeGuard
- Untick Enable CryptoSafeGuard protection.
- Select OK.
| Last updated | Created | Further assistance |
|---|---|---|
| 2nd Oct 2018 | 17th Aug 2017 | BackupAssist Support page |