BA8015: An error occurred while collecting information for Cyber Black Box™¶
| Error code | Product | Applies to |
|---|---|---|
| BA8015 | BackupAssist | For BackupAssist 11.1 and later. |
Description¶
An unexpected error occurred while collecting forensics information.
Resolution¶
This can occur if one of the machine’s internal commands that are called during the forensic collection returned an unexpected error.
In order to find out which command failed, please contact the BackupAssist technical support team and provide diagnostic information. To do so, please follow the steps below.
If you are using BackupAssist v9.5.1 or later
- Open BackupAssist.
- Select Help from the menu at the top of the BackupAssist console.
- Select Contact Support ... from the drop-down menu. This will open the BackupAssist - Support dialog.
- Enter the details in the fields provided.
- Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
- Select Send.
BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.
If you are using BackupAssist v9.5.0 or earlier
- Open BackupAssist.
- Select Help from the menu at the top of the BackupAssist console.
- Select Feedback and Support … from the drop-down menu.
- Select Contact support. This will open the BackupAssist - Support dialog.
- Enter the details in the fields provided.
- Make sure the Submit system diagnostics to help with your query tick box is checked. This will zip your BackupAssist settings so technical support can review these specifically for your environment.
- Select Send.
BackupAssist technical support will review your message and diagnostics, and contact you to help resolve the problem.
| Last updated | Created | Further assistance |
|---|---|---|
| 6th Jan 2022 | 6th Jan 2022 | BackupAssist Support page |