BA98: The last BAaaS verification failed. If BackupAssist cannot verify by said date, the subscription will expire¶
| Error code | Product | Applies to |
|---|---|---|
| BA98 | BackupAssist | For BackupAssist v9.3 or later. |
Description¶
Your BackupAssist installation is licensed through BAaaS and has failed to verify its license status with the BAaaS server. If BackupAssist cannot verify its license status by the reported date, the subscription will expire and the BackupAssist feature will be unlicensed.
Resolution¶
There are 2 possible solutions to this problem
Resolution 1 - Check that the computer has internet access¶
Verification is attempted automatically each day. If the problem is due to a temporary network or internet connection issue, the next automatic verification should succeed and BAaaS licensing should be renewed.
Resolution 2 - Perform a manual verification¶
Attempt a manual verification by opening the Licensing window in the BackupAssist console, and selecting the Verify Now… button.
If verification is still unsuccessful, attempt to diagnose connection faults to the URL reported in the manual verification’s error dialog.
| Last updated | Created | Further assistance |
|---|---|---|
| 13 April 2016 | 13 April 2016 | BackupAssist Support page |